Registration & AUSkey
ACFR: Online Form Assistance
Higher Accommodation Supplement (Significant Refurbishment) FAQs
Registration and Using a myGovID
If you are having difficulties logging into the ACFR Online Portal, please see the
Registering for Access
page for assistance.
ACFR: Online Form Assistance
What is the Aged Care Financial Report (ACFR)?
The ACFR was introduced in the 2016-17 financial year for providers of residential care, home care and short-term restorative care. To find out more about this new form, check out the
changes to financial reporting arrangements for residential and home care providers
When is it due?
The ACFR is due four months after the end of your financial year. So, if your financial year ends on June 30, the ACFR is due (each year) on the 31st of October.
What is included in the ACFR?
The consolidated ACFR portal incorporates the following previously separate requirements into one form:
Home Care Financial Reporting,
Short Term Restorative Care (STRC) Financial Reporting,
Annual Prudential Compliance Report, and
Residential Aged Care Financial Report
ACFR User Guide
QFR: Online Form Assistance
What is the Quarterly Financial Report (QFR)?
From July 2022, approved aged care providers must report financial information to the Australian Government on a quarterly basis through the new Quarterly Financial Report (QFR). The new report will enable more timely analyses of the sector's viability, provide information to the star rating system and monitor direct care minutes delivered by aged care services.
QFR reporting requirements apply to approved providers of residential, home care, Multi-Purpose Service (MPS) and National Aboriginal and Torres Strait Islander Flexible Aged Care Program (NATSIFACP) services.
When is it due?
The first QFR must be lodged by 4 November 2022 through the Forms Administration portal. This quarter will capture the first quarter of the 2022-23 financial year. More information on QFR due dates is available on the department's
and in the QFR guide.
What is included in the QFR?
There are five parts to the QFR.
Part 1: Viability and prudential compliance questions
Part 2: Quarterly Financial Statements
Part 3: Residential care labour cost and hours reporting
Part 4: Home care labour cost and hours reporting
Part 5: Quarterly Food and Nutrition Report
What you report in the QFR depends on the type of service you deliver.
For more frequently asked questions, as well as the QFR template, definitions, and guide documents, visit the
section of this website.
Higher Accommodation Supplement (Significant Refurbishment)
Higher Accommodation Supplement (HAS) Help Videos
Completing the Higher Accommodation Supplement Application
How to I complete the form?
The Higher Accommodation Supplement application forms can be completed via
the online portal
or contact Forms Administration via
for a hard-copy form.
Do I receive a confirmation of receipt on lodgement?
If you choose to lodge online, you will receive a confirmation email; however, if you choose to lodge via the hard-copy form you will not receive a confirmation of receipt.
When can I expect to know if my application was successful?
Due to the large number of applications that have been received for the Higher Accommodation Supplement, you could expect a decision from the Department within 3 - 4 months.
Which form should I complete?
A set of guidelines have been prepared by the Department to help you in preparing and completing your application (see PDF attachment below).
Pre-approval application: should be used if you have not yet begun building work.
Standard application: should be used if you have completed your building work.
Confirmation of pre-approval: should be used if you submitted and were approved a 'pre-approval' and all building work is now complete.
Higher Accommodation Supplement Guidelines (2014)
The Higher Accommodation Supplement Guidelines include references to the Department of Social Services?
The Guidelines were written in 2014. Since then the Department of Social Services has become the Department of Health and Aged Care. All references to the Department of Social Services (DSS) should be taken to mean the Department of Health and Aged Care (DoHAC).
Are routine Repairs & Maintenance considered a 'Significant Refurbishment'?
You should read the Higher Accommodation Supplement Guidelines 2014 for a detailed explanation of what is and is not considered a significant refurbishment for the purposes of applying for the Higher Accommodation Supplement. However, routine Repairs and Maintenance is not considered a 'significant refurbishment'.
What is Forms Administration?
Forms Administration administers forms on behalf of the Department of Health and Aged Care, including the Aged Care Financial Report (ACFR), the Quarterly Financial Report (QFR) and Higher Accommodation Supplement.
About Forms Administration Videos
Who is Forms Administration?
I need more help?
If these FAQs have not answered your questions, please don't hesitate to contact the
Forms Administration helpdesk
staff via phone
(02 4403 0640)
who will be able to assist you with your query.