Registration & AUSkey
ACFR: Online Form Assistance
Higher Accommodation Supplement (Significant Refurbishment) FAQs
Registration and Using an AUSkey
How do I register an AUSkey?
If you have chosen to register using the AUSkey method, there are a number of steps you must take before you will be able to access this web-site. Firstly, you must obtain your AUSkey by clicking
and completing all relevant instructions. Please note if you already have an AUSkey (perhaps from participating in another government service such as Benchmarking, or from completing a Business Activity Statement online), you are not required to obtain another.
Once you have an AUSkey, you will need to send an email to
containing your name, AUSkey ABN, NAPS Service ID, Provider ID, and contact phone number. Once you have sent this e-mail, please wait for a response from Forms Administration before trying to login. Until you receive a response, any attempts to login will be unsuccessful.
AUSkey Help Videos
What is an AUSkey?
Getting an AUSkey
How to Log Into the Portal Using AUSkey
AUSkey Not Working in the Portal
AUSkey PDF Guides
AUSkey QuickStart Guide
Getting an Additional AUSkey
ACFR: Online Form Assistance
What is the Aged Care Financial Report (ACFR)?
The ACFR is a new form, introduced in the 2016-17 financial year for providers of residential care, home care and short term restorative care. To find out more about this new form, check out the
changes to financial reporting arrangements for residential and home care providers
When is it due?
The ACFR for the 2016-17 financial year is due on the 31st of October 2017.
What is included in the ACFR?
The consolidated ACFR portal incorporates the following previously separate requirements into one form:
Home Care Financial Reporting,
Short Term Restorative Care (STRC) Financial Reporting,
Annual Prudential Compliance Report, and
Residential Aged Care Financial Report
The following excel template and data definitions are draft documents, aimed to give an example of the type of questions that may be contained within the ACFR. The ACFR can not be completed via the excel template. It must be completed via the online portal.
ACFR Template (guide only)
ACFR User Guide
ACFR Help Videos
ACFR Portal: General Overview
ACFR Portal: Short Term Restorative Care (STRC)
ACFR Portal: Home Care Financials
ACFR Portal: Residential Aged Care Financials
ACFR PDF Guides
ACFR QuickStart Guide
Higher Accommodation Supplement (Significant Refurbishment)
Higher Accommodation Supplement (HAS) Help Videos
Completing the Higher Accommodation Supplement Application
How to I complete the form?
The Higher Accommodation Supplement application forms can be completed via
the online portal
or contact Forms Administration via
for a hard-copy form.
Do I receive a confirmation of receipt on lodgement?
If you choose to lodge online, you will receive a confirmation email; however, if you choose to lodge via the hard-copy form you will not receive a confirmation of receipt.
When can I expect to know if my application was successful?
Due to the large number of applications that have been received for the Higher Accommodation Supplement, you could expect a decision from the Department within 3 - 4 months.
Which form should I complete?
A set of guidelines have been prepared by the Department to help you in preparing and completing your application (see PDF attachment below).
Pre-approval application: should be used if you have not yet begun building work.
Standard application: should be used if you have completed your building work.
Confirmation of pre-approval: should be used if you submitted and were approved a 'pre-approval' and all building work is now complete.
Higher Accommodation Supplement Guidelines (2014)
The Higher Accommodation Supplement Guidelines include references to the Department of Social Services?
The Guidelines were written in 2014. Since then Department of Social Services has become the Department of Health. All references to the Department of Social Services (DSS) should be taken to mean the Department of Health (DoH).
Are routine Repairs & Maintenance considered a 'Significant Refurbishment'?
You should read the Higher Accommodation Supplement Guidelines 2014 for a detailed explanation of what is and is not considered a significant refurbishment for the purposes of applying for the Higher Accommodation Supplement. However, routine Repairs and Maintenance is not considered a 'significant refurbishment'.
What is Forms Administration?
Forms Administration administers forms on behalf of the Department of Health, including the new Aged Care Financial Report (ACFR) and Higher Accommodation Supplement as well as Aged Care Benchmarking.
About Forms Administration Videos
Who is Forms Administration?
I need more help?
If these FAQs have not answered your questions, please don't hesitate to contact the
Forms Administration helpdesk
staff via phone
(02 4403 0640)
who will be able to assist you with your query.