Registration and Using a myID

If you are having difficulties logging into the ACFR Online Portal, please see the Registering for Access page for assistance.

ACFR: Online Form Assistance

About the Aged Care Financial Report (ACFR)?

The Aged Care Financial Report (ACFR) allows the Australian Government to collect financial information for registered providers and parent entities where applicable. It was designed to consolidate annual financial and prudential reporting obligations within a single report. What providers are required to report in the ACFR depends on the type of service they provide.

Registered providers must comply with the reporting obligations set out in section 166 of the Aged Care Act 2024 (the Act), as well as any requirements prescribed under this provision in the Aged Care Rules 2025 (the Rules). Section 166-310 of the Rules requires registered providers to submit an Aged Care Financial Report (ACFR) each reporting period and sets out the specific requirements for that report.

Due date

The ACFR is due four months after the end of your financial year. So, if your financial year ends on June 30, the ACFR is due (each year) on the 31st of October.

Reporting requirements

What you are required to report in the ACFR depends on the type of of service you deliver. For more information, refer to the Aged Care Financial Report Guidance and FAQs.

QFR: Online Form Assistance

About the Quarterly Financial Report

Registered aged care providers must report financial information to the Australian Government on a quarterly basis through the Quarterly Financial Report (QFR).

The Quarterly Financial Report (QFR) was introduced from 1 July 2022 as part of broader initiatives to improve financial reporting transparency and strengthen prudential compliance for registered aged care providers, the QFR provides:

Financial oversight — enabling more timely analysis of the sector's financial performance and viability.
Consumer choice and transparency — informing the Star Rating system that allows older Australians and their families to make informed choices.
Policy development — policy planning and development by the department is informed by accurate data from the providers.
Funding — informing the Australian National Aged Care Classification (AN-ACC) funding movel and pricing studies.
Viability monitoring — enabling the Aged Care Quality and Safety Commission (ACQSC) to monitor provider financial viability and the earlier identification of providers at risk.
Quality standards regulation — risk-based regulation of services and providers performance against the Quality Standards and other provider responsibilities.

QFR reporting requirements apply to registered providers of residential care, Support at Home, Multi-Purpose Services (MPS) and National Aboriginal and Torres Strait Islander Flexible Aged Care Program (NATSIFACP) services.

Due dates

The legislated dates for QFR Submission:

Quarter 1: report due 4 November (reporting period 1 July - 30 September)
Quarter 2: report due 14 February (reporting period 1 October - 31 December)
Quarter 3: report due 5 May (reporting period 1 January - 31 March)
Quarter 4: report due 4 August (reporting period 1 April - 30 June)

More information on QFR due dates is available on the department's QFR webpage and in the QFR guide.

Scope of the QFR

There are five parts to the QFR.

Part 1: Viability and prudential compliance questions
Part 2: Year to date Financial Statements
Part 3: Residential care labour cost and hours reporting
Part 4: Support at Home labour cost and hours reporting
Part 5: Quarterly Food and Nutrition report

What you report in the QFR depends on the type of service you deliver.

For more frequently asked questions, as well as the QFR template, definitions, and guide documents, visit the Quarterly Financial Report landing page on the departments website.

Higher Accommodation Supplement (Significant Refurbishment)

Higher Accommodation Supplement (HAS) Help Videos

Completing the Higher Accommodation Supplement Application

How to I complete the form?

The Higher Accommodation Supplement application forms can be completed via the online portal or contact Forms Administration via health@formsadministration.com.au for a hard-copy form.

Do I receive a confirmation of receipt on lodgement?

If you choose to lodge online, you will receive a confirmation email; however, if you choose to lodge via the hard-copy form you will not receive a confirmation of receipt.

When can I expect to know if my application was successful?

Due to the large number of applications that have been received for the Higher Accommodation Supplement, you could expect a decision from the Department within 3 - 4 months.

Which form should I complete?

A set of guidelines have been prepared by the Department to help you in preparing and completing your application (see PDF attachment below).

Pre-approval application: should be used if you have not yet begun building work.
Standard application: should be used if you have completed your building work.
Confirmation of pre-approval: should be used if you submitted and were approved a 'pre-approval' and all building work is now complete.

Higher Accommodation Supplement Guidelines (2014)

The Higher Accommodation Supplement Guidelines include references to the Department of Social Services?

The Guidelines were written in 2014. Since then the Department of Social Services has become the Department of Health, Disability and Ageing. All references to the Department of Social Services (DSS) should be taken to mean the Department of Health and Aged Care (DoHAC).

Are routine Repairs & Maintenance considered a 'Significant Refurbishment'?

You should read the Higher Accommodation Supplement Guidelines 2014 for a detailed explanation of what is and is not considered a significant refurbishment for the purposes of applying for the Higher Accommodation Supplement. However, routine Repairs and Maintenance is not considered a 'significant refurbishment'.

General FAQs

What is Forms Administration?

Forms Administration administers forms on behalf of the Department of Health, Disability and Ageing, including the Aged Care Financial Report (ACFR), the Quarterly Financial Report (QFR) and Higher Accommodation Supplement.

About Forms Administration Videos

Who is Forms Administration?

I need more help?

If these FAQs have not answered your questions, please don't hesitate to contact the Forms Administration helpdesk staff via phone (02 4403 0640) or email health@formsadministration.com.au who will be able to assist you with your query.